Frequently Asked Questions

How does this work?
What will Blanket Full of Love contain?
Is there a way to preview my book before I order?
I'm ready to get started, what do I do?
How long does it take to receive my finished book?
How much is shipping?
What forms of payment do you accept?
When will my credit card be charged for the order?
Do you have a money-back guarantee?
Can I write a gift message?
What are the system requirements for personalizing my book?
Can someone help me if I get stuck?


Q: How does this work?

A: Pick one of the two versions available - either for a boy or a girl. Write in the child's name, choose an illustration that best matches the look of the child, create a dedication, add a photo, and we'll do the rest. You'll create a unique gift - they'll treasure forever.

Q: What will Blanket Full of Love contain?

A: Blanket Full of Love will contain the child's name and likeness illustrated throughout the book, and a customized page with a photo and personalized dedication.

Q: Is there a way to preview my book before I order?

A: Yes. You'll see your preview as soon as you add the child's name, choose an illustration, and add your photo and dedication, then click "See Completed Book".

Q: I'm ready to get started, what do I do?

A: Choose either the boy or the girl version of Blanket Full of Love, and then click on the book itself. You'll be done in minutes!

Q: How long does it take to receive my finished book?

A: After you complete the order, your professionally-printed book will be delivered in 10-14 business days for US addresses.

Q: How much is shipping?

A: Standard shipping is FREE in the United States! We also offer expedited shipping for an extra cost, if you want it, and many shipping options in Canada and world-wide. Your complete options are available to you in the checkout process (see below):

Delivery Method Time to Arrive Cost
US Standard Shipping Up to 5 days production +
10 days shipping = 15 days
FREE!
US Ground Shipping Up to 5 days production +
7 days shipping = 12 days
$8.35 USD +
$1.00 per book
US 2-Day Shipping Up to 5 days production +
2 days shipping = 7 days
$12.50 USD +
$1.50 per book
US 1-Day Shipping Up to 5 days production +
1 days shipping = 6 days
$15.75 USD +
$2.25 per book

Canadian Orders:
Delivery Method Time to Arrive Cost
Canada Standard Shipping Up to 5 days production +
14 days shipping = 19 days
$4.00 USD +
$5.50 per book
Canada Express Shipping Up to 5 days production +
3 days shipping = 8 days
$16.50 USD +
$10.50 per book

International - outside US and Canada:
Delivery Method Time to Arrive Cost
International Standard Shipping Up to 5 days production +
14 days shipping = 19 days
$4.00 USD +
$9.50 per book

Q: What forms of payment do you accept?

A: We accept Visa, Mastercard, American Express, Discover Card and PayPal.

Q: When will my credit card be charged for the order?

A: Because Blanket Full of Love is made-to-order, your credit card will be billed at the time of ordering. If you are not completely satisfied with your order, please contact us at customerservice@starrytime.com or 1-800-505-5603 to return for a full refund.

Q: Do you have a money-back guarantee?

A: Yes! We stand by our products, and if you are not satisfied, please contact us at customerservice@starrytime.com or 1-800-505-5603. We will refund your money if you contact us within 30 days from the day they are shipped, or for orders made after November 15th, until the 15th of January.

Q: Can I write a gift message?

A: Yes, there is a field to write a message to the recipients of your gift during the check-out process. Invoices and prices are never included with products.

Q: What are the system requirements for personalizing my book?

A: Internet Explorer 6.0+ or Firefox 2.0+ is required. Acrobat Flash Player is also required to preview the final version of the book. Once you've created you'll need Adobe Reader. All of this software is free.

Q: Can someone help me if I get stuck?

A: Yes. You can call our toll-free customer service number (1-888-212-3121). Customer service representatives are available Monday - Friday 8am - 9pm (EST) to help answer any questions that you may have. You can also use our support website which is located at http://sharedbook.custhelp.com